Collect
A London-based online florist wanted to increase sales by improving customer’s experience and usability. The process began with a broad-based research and analysis phase in which the strategists examined the business structure, market environment and customer base of our client.
Catalog
Our ongoing customer experience management ensures the utmost customer engagement and the strongest possible ROI.
Create
By using our e-commerce customer experience methodology, we are currently redefining the total online shopping experience for Flowers24Hours. We have simplified the purchase process with the methodology based on exploration, transaction, fulfillment and return, and customer respect.
Services
Resulting
“I am confident that the trust we have put in Marko will result in a successful completion of the proposed project. He is smart, capable, and, most importantly, in tune with its customer. We are hoping to be able to make him a permanent extension of our team.”
— Todd Z. Todich, Flowers24Hours CEO
About
Flowers24Hours is a London based online florist enterprise, plant and gift delivery that delivers flowers the same day in London and next day in UK. This London florists boasts with more than 15 years of experience, hundreds of satisfied customers and top quality service.